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The emailing system and online response is not good. I still did not get a tracking number for my shipped order, and my order history on the website is still empty !

I requested 6 sets of electric guitar strings and you sent 5 electric and 1 set of acoustic strings

DHL still not delivered shipment after 5 days

I feel I got ripped from my latest purchase. I paid 4799AED for a IGC Epiphone Iced Tea burst. It was kinda deceiving, the information of this guitar is not fully disclosed in your website. I had the impression (due to the price) that this is the 2025 model which costs $1299 (4770 AED). I had doubts already, until I did my research and fount out that this guitar was originally 2024 and sold for $899 (3,301AED). The guitar did not come with a box, the fret board is dry, there is a scuff on the case, the strings are old and there is a ding sound on the B string. I would like to return this and get what I should be paying for

Service was great. Constantly emails for feedback is the problem.

I receive my guitar but my guitar has scratched and i even send email the day i receive my guitar but no one responded my email. It has scratched on the fret board basically the paint of fret broad was off. Despite sending an email with pictures no one even write me back so it was an horrible experience for me. Guitar is a very personal thing for the one who knows how to play. Please work on Quality over quantity

I recently ordered a multi-effects pedal from Sadek Musical Store online. One of the main reasons I chose to buy from them was because they advertised fast shipping—specifically 12 to 24 hours. That sounded perfect, especially since I was excited to try out the new gear myself. However, I ended up waiting three full days for my order to arrive. That was really disappointing. I even went back and double-checked the ad to make sure I hadn’t misread anything. It clearly said “Fast and Free 24-hour shipping,” with no mention of any conditions or exceptions. What made it worse was that I had cleared time in my schedule expecting to receive and test the pedal within the promised window. Because of the delay, I had to shift things around, and it threw off my plans. When I called their customer service to ask about the delay, they told me they don’t deliver on weekends. While I understand that weekend delivery can be complicated, this wasn’t mentioned anywhere on the ad or the website. If that kind of detail had been included upfront, it would’ve saved me a lot of confusion and frustration. To be fair, the product itself is great and works exactly as expected. But the misleading shipping promise really left a bad impression. Just a heads-up to anyone ordering close to the weekend—expect delays, even if it says otherwise. I hope the store updates their shipping information so other customers won’t be caught off guard.

I appreciate the fast delivered online. But the guitar I purchased has some issues, I contacted customer services and they ask me to go to the shop saying they will help me, I don't know what do he meant with that. Unfortunately I couldn't go to the store because I don't have time, that was the reason I purchased online. I just keep the guitar, it doesn't matter now.